Returns & Refunds
Returns & Refunds
You may request a return within 30 days after receiving your order.
Return eligibility
Items must be unused, in their original condition and packaging, with proof of purchase. For hygiene and safety, used pet-care items cannot be returned for a change of mind unless they are defective or applicable law gives you that right.
Starting a return
Before sending anything back, contact KROZO support with your order number and reason for the return. If approved, we will provide the correct return address and instructions. Returns sent without approval may not be accepted.
Return shipping
For a change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise. If an item is damaged, defective or incorrect, KROZO will provide an appropriate remedy and cover reasonable return costs where a return is required.
Damaged, defective or incorrect items
Inspect your order when it arrives. Contact us promptly with your order number and clear photos of the item and packaging so we can assess the issue and arrange a replacement, refund or another appropriate remedy.
Refund timing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.
Order cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes once processing or dispatch has begun.
Your legal rights
This policy does not limit rights you may have under applicable consumer law, including mandatory rights in the United Kingdom, Australia and other locations where KROZO sells.
Questions? Contact KROZO support.